Brandon Nelson

Background

About Brandon Nelson

Highly motivated technical support and IT management professional with demonstrated success leading innovative solutions in business relationship management, project management, business and systems analysis, troubleshooting and resolving complex technical problems. Proven success innovating state-of-the-art solutions on time and under budget. Highly regarded as a key source, critical thinker and out-of-the-box problem solver. Solid leadership skills, capable of influencing and motivating individuals to maximize levels of productivity while forming cohesive team environments. Proactive self-starter known to initiate process and system improvements to increase system stability. Superior customer service skills with ability to balance technical support with interpersonal rapport. CORE COMPETENCIES • Collaborative / Innovative Leadership • Systems Analysis / Configuration / Integrations • Strong Analytical Skills • Desktop / End User Support • Network Support / Troubleshooting • Project Implementation / Management • Active Directory User Management • Internal / External Customer Focused • Vendor Management • Hardware / Software Management / Implementation / Support • Team Player • Training Customers and Co-workers • Mobile Infrastructure • Advance Problem Solving • Excellent Client Rapport • Detail-Oriented • Outstanding Communication Skills TECHNICAL SKILLS Operating System: Windows, Apple and Android platforms System Administration: HP Service Manager, Oracle Siebel Applications / Database: Microsoft Office Pro, Visual Studio, SQL Reporting Tools: Oracle OBIEE