Brandon Phillips

Background

About Brandon Phillips

As a Program Manager at Authenticx, I assist partners in meeting their goals through the utilization of our innovative product that transforms customer conversations into actionable insights. I have a bachelor's degree in interpersonal communication and over five years of experience in customer-facing roles across different sectors, including education and technology. I have a proven track record of creating and managing feedback loops, conducting regular account reviews, and contributing to process improvements to ensure customer satisfaction and retention. I also have strong data analysis and storytelling skills, which enable me to share metrics and recommendations with both internal and external stakeholders. I am passionate about working cross-functionally with product innovation and evaluation services teams to update, create, and demo new product features that meet client needs.