Brandon Webb

Background

About Brandon Webb

With 5+ years in Learning & Development and Enablement, I specialize in building strategic, scalable training experiences that drive performance, retention, and operational excellence. I’ve worked with top disruptors like Brex, Wisetack & Kenect, and supported large-scale programs for Fortune 500 companies including Fidelity, Spectra, and Wells Fargo. At Kenect, I lead Customer Enablement initiatives during a period of hypergrowth—Inc. four years in a row (2021–2024),#214 on Deloitte’s 2023 Fast 500, and a recent acquisition of conversational AI platform Auto Labs. I spearhead onboarding and education strategy using tools like LearnUpon, OnRamp, and Matik, helping internal teams and customers navigate new features, optimize product use, and drive retention. I've worked on launching Kenect Academy, an LMS-powered learning portal, to support cross-functional learning and customer onboarding at scale. Previously at Wisetack, a fintech recognized with $91M+ in funding and awards like Tearsheet’s Best Consumer Lending Program (2023) and FinTech Breakthrough’s Best Point-of-Sale Solution, I served as Sr. Customer Experience Facilitator & Content Manager. I designed and delivered data-driven training across CX, Collections, Product, and Engineering. My work supported a 70% CX team growth, introduced new-segment onboarding models, and reduced redundant content across 491 Guru cards, 110 Confluence pages, 363 Zendesk macros, and 58 Help Center articles—cutting inefficiencies by 23%. I also managed LMS operations and content governance, aligning learning with business goals and driving measurable outcomes in performance and retention. At Brex, I built a scalable training pipeline for multiple operations teams, maintaining an ~85% success rate with new hires and creating foundational training content still in use today. I also led implementation and administration of WorkRamp and Guru to enhance onboarding and just-in-time learning. This role was foundational in teaching me standard adult learning theory and facilitation, instructional design, and content management practices. Strengths: Corporate Enablement / L&D cooperation (mid- to senior-level facilitation, instructional design, and content management skills), LMS implementation, cross-functional project leadership, change management, detail orientation, & growth mindset Tools: LearnUpon, OnRamp, WorkRamp, Guru, Confluence, Zendesk, Matik, Microsoft Suite, Google Suite Learning Philosophy: Teach with clarity. Design with intention. Deliver with impact.