Brandon Webb

Background

About Brandon Webb

With over four years of experience in learning and development, I've worked with top disruptors like Brex (#2 on CNBC's Top 50 Disruptors 2022) and leading Fortune 500 companies, including Fidelity, Spectra, and Wells Fargo. I am a strategic change agent with a strong focus on continuous improvement and a growth mindset, passionate about creating impactful learning experiences. At Wisetack, as a Sr. Customer Experience Facilitator, I designed and delivered engaging, data-driven training programs that empowered internal teams across departments. I led initiatives in project management, e-learning administration, and content creation, partnering with teams like CX, Loan Collections, Product, Engineering, and Marketing. By the end of my tenure, I had helped the CX team grow by 70%, and introduced two brand new training models to specifically mentor their new hires by customer segment. I also took on responsibilities for content management after being hired for facilitation and reorganized all content resources (491 Guru cards, 110 Confluence pages, 363 ZenDesk macros, and 58 Wisetack Help Center articles), and achieved a 23% reduction of superfluous or unecessary content before leaving. Lastly, by managing the LMS and operational training tasks, I ensured that learning solutions were aligned with company goals and consistently delivered high-quality outcomes. My efforts contributed to increased efficiency, improved knowledge retention, and measurable team performance gains. At Brex, I managed a fast-growing training pipeline, facilitating monthly classes for 10-20 participants. During this time, I achieved an average success rate of 85% with new hires staying in their role. I developed and revamped Cash Operations training materials from scratch, resulting in a scalable, sustainable model still used today. Lastly, I was responsible for managing our eLearning tools (WorkRamp and Guru), ensuring we leveraged the latest features to enhance our training delivery. I thrive in dynamic, fast-paced environments where innovation and collaboration are at the forefront. I'm always looking to connect with like-minded professionals to discuss opportunities where I can bring my creativity, facilitation expertise, and passion for learning to drive business success. Feel free to connect with me to explore how I can add value to your organization!