Seniority
Manager
Department
General Business & Management
Location
Houston
Industry
Insurance
Company size
60K
Contact information
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b•••••••@allstate.com
Phone
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Background
About Breanna Reffner
Representing the voice of the customer to re-imagine and enable successful CX journey initiatives in direct support of Allstate's transformative growth strategy. Currently focusing on the management and interaction of the customers needs on their policies and the agent and employee support experience. Responsible for developing collaborative partnerships across Allstate’s family of companies, while leading design projects comprised of long-term strategy, communications, and trend analysis with the goal of delivering actionable insights and achieving a seamless experience for the customer.
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