Brecon Orr

Background

About Brecon Orr

Dedicated leader with a passion for shaping the future of learning and performance within the product support team. Adept at crafting and communicating a compelling vision, I empower teams across to excel in delivering exceptional customer experiences to support product implementation. With a focus on inclusivity and quality, I lead a multi-tiered team to develop diverse training experiences, utilizing instructor-led training, self-guided tutorials, and blended learning strategies to cater to evolving business and product needs. I design robust maintenance and continuous improvement strategies, guaranteeing to ensure that training assets remain relevant and effective. I collaborate closely with product and engineering to prepare internal teams for seamless training support for new product launches. Fostering collaboration with internal teams, I support defining training offerings and the use of Salesforce sell and schedule training. I define, implement, and report on key performance metrics, offering meaningful insights to both the product training team, as well as cross-functional partners. My leadership is characterized by a strong commitment to excellence, collaboration, and data-driven decision-making, driving continuous improvement and innovation within the product support and instructional design team.