Brenda Jane

Background

About Brenda Jane

RCM process experience along with Operations managing etiquette, Vendor management, client recruitment, holding CCS-P certification with 14+ years exp. in Multispeciality and subspecialities including - Medical coding (ED) professional & Facility coding / Surgery & E M / ASA /OP / IP / Radiology. As an RCM professional I carry the experience of Client transition management, transitioned account setting, maintaining quality metrics with training and education to client and team, along with compliance bridging measures. Worked as Head RCM Operations and Product Owner cum Project Manager for Technical Department: Reporting to COO. Key Responsibilities: Product Management – Collaborating with R&D to develop innovative RCM capabilities, incorporating AI-driven claims processing and interoperability solutions. Market Research: Conduct market research to identify customer needs, market trends, and competitive offerings. Roadmap Planning: Define product roadmaps and prioritize features based on customer feedback, business value, and technical feasibility. Technology & Automation – Driving adoption of EHR integrations, payer API connections, and automation tools to enhance efficiency. RCM Strategy & Operations – Leading and optimizing RCM workflows to improve revenue collection and reduce denials. Financial Performance & Compliance – Monitoring key revenue metrics (AR days, denial rates, reimbursement trends) and ensuring compliance with HIPAA, CMS, and payer guidelines. Cross-Functional Collaboration – Working with operations, finance, clinical, compliance, and IT teams to streamline revenue cycle processes. Product Launch: Plan and execute product launches, including coordinating with marketing and sales teams to drive adoption and growth. Product Performance Analysis: Analyse product performance metrics and user feedback to iterate and improve product features and user experience. Stakeholder Communication: Communicate product plans, progress, and results to stakeholders at all levels of the organization. Customer Focus: Maintain a deep understanding of customer needs and behaviours through ongoing research and interaction.