Brenda Sharp

Background

About Brenda Sharp

Success driven leader with over 31 years of experience in the fast paced, dynamic environment of field and call center insurance claims handling at State Farm. Recognized by industry professionals as a role model and mentor on employee and leadership engagement, property claim handling, negotiation and data analysis. Experienced in P&C claims handling and management including large loss, third party casualty, and liability, commercial/business policies and estimating property damage to residential and commercial structures. Extensive experience in managing large scale catastrophe responses including managing vendor relations, claims litigation and mediation, staffing and claims handling oversight. Proven ability to provide just in time training solutions to meet unique jurisdictional and geographic claim handling techniques, including property adjusting protocols and estimating. I understand the workforce elements crucial to implementing and effectually sustaining change management efforts to increase employee and leadership satisfaction levels to increase retention and support continual evolution of business culture. Proven ability in training development, strategy development and implementation, including needs analysis and creation of learning solutions and design to leverage the use of technology and decrease cost. Demonstrates strong leadership skills while motivating employees through servant leadership.