Brendan McAuliffe

Background

About Brendan McAuliffe

Customer Success and Communications professional with 5+ years of experience at the intersection of telecommunications, open-source software, and enterprise customer engagement. I specialize in driving user adoption, retention, and satisfaction through hands-on technical support, clear documentation, strategic onboarding, and community engagement. In my current role, I support both open-source users and commercial customers of a leading 5G software company. I manage product and company communications, run international workshops and events, and collaborate cross-functionally to shape product roadmaps based on user feedback. I've contributed to major research and commercial projects, and built scalable content and documentation workflows that enable user success at all levels. My strengths lie in translating complex technical systems into actionable insights for diverse users, while building long-term relationships rooted in trust, clarity, and shared success. With a foundation in engineering and a proven track record in customer-facing roles, I help scale impact, elevate customer experience, and build community around great products.