Brendan McGoona

Background

About Brendan McGoona

Vastly experienced IT professional with in-depth knowledge of Service Delivery and ERP with specific experience in governance, business relationship management and vendor management. Service Delivery Management Lead the implementation of a Global incident management tool within Doosan’s EMEA Region. Managed the recruitment and training of support teams based on and off shore, mix of vendor, contract and Doosan employees supporting Finance, Manufacturing, Customer Service functions. Implemented ITIL processes within Doosan EMEA, improving service, delivery and reporting for Shared Services Center - Dublin. Created, Monitored and reported on weekly, monthly and annual Metrix senior stake holders, ensuring best service delivered to EMEA leadership team. Established vendor reviews to ensure best service for cost and constant service improvement. Managed Change Approval Board meetings ensuring criteria for approval is meet, reviewing change with delivery teams to ensure no issues with releases, upgrades and implementations. Chair weekly cross Service Team meetings to ensure best possible service and address any issues. Project Management PRINCE2 Qualified Project lead/Implementation lead of multiple local & Global Projects. Including Data Centre Migration, ERP Upgrade. Agile PM approach for MS Navision and Citrix continuing system improvements to delivery business critical change and improved functionality for Finance and Supply Chain functions. PM of Service Desk from outsourced to inhouse support team. Business Relationship Management Leveraged Doosan system knowledge to guide business decisions regarding cash management, order management applications, acted as sound board to endure clear understanding of business requirements and vendor offerings during weekly meetings with the business and monthly IT reports. Managed expectation of business and IT departments to ensure delivery of fit for purpose services and applications throughout Doosan EMEA and Globally. Created site manager matrix for major incident management, with roles and responsibilities to ensure information capture of issue and communications output. Governance Matured Doosan governance processes with buy in of key stake holders for regional and Global applications, chaired strategic meetings for ERP systems and trade and compliance systems that ensured understanding and confidence from the business. Lead SOX and GDPR Regional risk management in EMEA, worked with external audit teams to understand requirements and involvement to better deliver with tight time frames.