Brendan Pruner

Background

About Brendan Pruner

I am a strategic operations professional, with education in commerce and engineering, and a passion for operational efficiency, creating unparalleled customer experiences and working with technology. I have utilized my business acumen and technical skills to advance the goals of numerous organizations including Bell Canada, Amazon, and the Universal Health Network. At Bell, my focus as Senior Manager for Call Center Technology has been to elevate operations through strategic initiatives and data analysis. With over a year at the helm, I've spearheaded projects that harness the power of SQL and analytics, translating complex data into actionable insights and improvements. My approach blends rigorous data analysis with an unwavering commitment to operational excellence. Previously, as a Project Manager, my efforts have centered on delivering process enhancements and quality advancements, leading a team dedicated to agent feedback and process improvements. By developing over 50 SQL queries and managing an extensive JIRA & Confluence ecosystem, our team has effectively engaged with cross-functional units to ensure the highest quality deliverables. These experiences have honed my skills in job training, project documentation, and implementation — all pivotal in driving Bell's call center technology forward.