Brett Arnold

Background

About Brett Arnold

Extensive experience in application engineering and project management, specializing in technical support, customer relationship management (CRM) systems, and process optimization. Proven expertise in metrics development using Microsoft Power BI (PBI) and implementing efficiency-driven Salesforce integrations across global divisions. Skilled in data quality analysis and 7-Step Problem Solving methodology, CRM migration from SAP’s Cloud 4 Customers (C4C) and other various CRM systems into Salesforce, and innovative escalation processes that enhance customer satisfaction. Proven leadership in technical operations and project management that leverages expertise in process improvement, system integration, and team collaboration to drive organizational success. With a robust tenure at Nordson, leadership in manufacturing and technical support has marked my career, culminating in my most recent role as Applications Engineering Manager. Our team has successfully scaled operations while implementing standard work processes to enhance quality and improve customer satisfaction through the implementation of business appropriate metrics. In the realm of customer relationship management, I've spearheaded the Salesforce.com system, developing a field scheduling system using Apex and VisualForce, and facilitated a smooth transition to a new CRM platform. With a focus on collaboration and problem-solving, my efforts have streamlined global applications and technical support processes, ensuring excellence in both customer engagement and internal operations. Proven track record of integrating multiple data sources to develop meaningful metrics that drive business success especially in the areas of sales and customer support.