Brett Butler

Background

About Brett Butler

Strategic Customer Success and Account Management leader with 10+ years of experience driving renewals, retention, expansion, and revenue growth across SaaS, technology, hospitality, and service-based organizations. Proven ability to manage enterprise and mid-market accounts, build executive-level relationships, and translate customer objectives into measurable business outcomes.I specialize in driving customer retention and renewal performance by owning ongoing client relationships and serving as a trusted partner throughout the account life cycle. My experience includes managing large, complex account portfolios, consistently achieving ~80%+ renewal rates, negotiating multi-year agreements, and identifying opportunities to expand value through deeper product and service adoption. I work closely with Sales, Support, Marketing, Operations, and Leadership to resolve issues, align strategy, and ensure clients see clear, measurable ROI—strengthening long-term partnerships and revenue stability.Previously served as Director of Season Membership Sales for the Charlotte Knights, where I led multimillion-dollar books of business, built long-standing client partnerships, and implemented data-driven account strategies to improve customer retention and lifetime value. I also bring hands-on experience as a business owner, having founded and operated a BBQ restaurant—giving me a deep understanding of SMB challenges, customer experience, and operational execution.As a U.S. Army National Guard Veteran, I bring a disciplined, mission-focused, and team-oriented leadership style. I’m known for doing what it takes to get the job done, earning trust quickly, and leading through change while maintaining accountability and results-Core strengths include-Customer Success & Strategic Account Management-Renewals, Retention & Expansion Strategy-Executive & Stakeholder Relationship Management-SaaS, SMB & Enterprise Client Portfolios-QBRs, Account Planning & Negotiations-Cross-Functional Collaboration-Metrics, Forecasting & Data-Driven Growth-Veteran Leadership & Team DevelopmentI’m passionate about partnering with customers, solving complex problems, and helping organizations grow through long-term, value-driven relationships.