Brett Kelly

Background

About Brett Kelly

Summary Passionate about steering growth, I've anchored my career in product management, always aiming for scalability and innovation. Customer success isn't just a catchphrase for me; it's at the heart of everything I do. By constantly focusing on value delivery, I've successfully introduced new products and have formed pivotal strategic partnerships that propelled our product portfolios. I always ensure that our operations align with the highest standards and our corporate policies. My commitment extends to team empowerment and capacity building, ensuring we're always primed for success. Additionally, my skill set is bolstered by proficiency in training, public speaking, and orchestrating impactful product launches. When it comes to go-to-market planning and pioneering business strategies, I'm always at the forefront, ready to lead and innovate. Areas of Expertise Automotive Strategy | Customer Success | Online Marketplace | Solution Creation | SaaS Expertise | Churn Reduction | Digital Marketing | Retailing Specialist | Revenue Growth | Product Management | Value Optimization | Strategic Partnerships | Quality Assurance | Corporate Compliance | Team Development | Capacity Building | Training Expertise | Public Speaking | Product Launch | Go-to-Market Planning | Client Retention | Sales Strategy | Organizational Design – Acquisition and Integration Key Achievements Deployed innovative internal and external technologies (CRM, LMS, Video Conferencing, eDocs, interactive presentations) to bolster modernization and scalability. Led an ambitious and comprehensive modernization project to reimagine and elevate the functionality, efficiency, and relevance of a 40-year-old sales training company. Directed the Business Development, Customer Success, Product, and Customer Operations departments providing support for 800+ customers, monthly eLearning sessions, 500+ monthly customer performance meetings, and 15K+ monthly one-on-one coaching sessions. Spearheaded consultative sales and service process at AutoTrader and Dealer.com that enhanced client experiences for over customers, leading to a momentous revenue generation. Directed a large resilient team of sales and service employees at Dealer.com, successfully steering them through two integrations and three division changes. Pioneered the implementation of repeatable systems and processes at Haystak Digital Marketing, stabilizing efficiency and significantly bolstering the organization's revenue to $100M.