Brian Box

Background

About Brian Box

Experienced Licensed Sales Producer, skilled in Personal Lines & Life Insurance, Customer Service, Sales, and Customer Retention. Ability to utilize my skills, talents, and experiences in various formats and environments to ensure the best possible customer service experience. Whether it's building a long-lasting trust relationship with the customer or handling complex issues in a fast-paced environment, exceptional customer service key. Listening to and responding to the customers' needs in a timely, efficient, professional, and empathetic manner. The customer's specific needs, and those needs that have yet to be uncovered, are of the most importance. Every interaction, whether in-person or via a phone call, represents an opportunity to excel and earn the trust of the customer. Whether it's customer service, growing the business, or networking relationships, my goal is to make sure that the customer experiences world-class assistance and service. I've learned the importance of protecting the assets of my clients from life's unexpected events by mitigating their risk and earning trust. I thrive in a fast-paced environment and have an eye for details, all while exceeding customer expectations, project goals, and deadlines. Strengths: • Exceptional customer service. • Organization and optimization. • Office administration and team building. • 25+ years experience in computers and heavy phones. • Internal and external customer and vendor relations. • Efficient, punctual, supportive, dedicated and dependable. • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing. • Self-motivated individual operating with a sense of urgency and putting the client’s needs first. • Ability to type at 60+ wpm and familiar with all professional office procedures.