Brian Carmichael

Background

About Brian Carmichael

PROFESIONAL SERVICES DELIVERY LEADERSuccessful Professional Services leader who has built and led both delivery and sales teams focused on enhancing customer experience through professional services and innovation. Brian has demonstrated a consistent record of superior performance through a unique combination of leadership, consulting, operational and management skills that have enabled him to drive top line growth and margin improvements.QUALIFICATIONS SUMMARY• Client Engagement: Experienced executive and client advocate that is comfortable at all levels of engagement. Established partnership with many industry leaders.• Operational Management: Managed P&L’s and functional organizations with a focus on growth, innovation, execution, and operational discipline. • Delivery Management: Built, ran, and optimized delivery practices, built advanced consulting team, created global Centers of Excellence. • Sales Management: Led Global and US PS sales teams. Developed new growth offers. • People Leadership: Leads by example and gains trust and respect through integrity, pragmatic / hardworking approach and through setting clear goals and expectations. • Innovation: History of success working with Product and R&D teams in creation of new technologies and in building services created IP.• Entrepreneur: Started successful system integration company (MTS), as well as key leader in VC funded startup (VISTA). For Avaya PS lead many M&A activities and company acquisition / integrations.