Brian Corbett

Background

About Brian Corbett

Dynamic track record with over 18 years’ progressive experience as Manager/Director of commercial Customer Service Operations Centers and Call Centers managing inbound and outbound services for internal and external customers. Broad-based experience facilitating start-up operations, restructuring/downsizing strategies and turnaround challenges. CUSTOMER SERVICE PHILOSOPHY: Take Ownership / “own the mistake” (integrity, accountability); Trust the Customer (quality service, relationship-building); First-request Service (customer satisfaction); Timely Resolution (customer retention). CORE STRENGTHS:* Strong focus on building a team culture of accountability, quality, service and customer satisfaction; develop performance metrics with Key Performance Indicators (KPIs) to motivate results-driven success.* Excel in identifying, developing and implementing management, customer support, sales, training, productivity and process improvement initiatives (with local, regional and/or company-wide implementation).* Versatile experience in Human Resources (infrastructure development, hiring, compensation plans).* Skilled Special Projects Manager directing strategic projects impacting internal/external operations.