Brian Dalton

Background

About Brian Dalton

Brian’s passion is being the customer advocate. He is driven by a continual improvement mindset that aligns with his customer's definition of success and the guiding experience to effectively help his clients reach their milestones and manage their success in newly transformed environments. He has extensive and proven work experience in every phase of the Enterprise IT lifecycle and Business Transformation Journey: IT lifecycle, Service Management and Business Transformation Experience Highlights: • Business/Technical Requirements Discovery & Validation • Mapping Business Use Cases & Work Processes to Innovative Solutions • Business Justification Development • Roadmaps & Strategic Planning • Architecture Modeling • Design Engineering & Configuration Standards • Integrations & Migrations (On-Premises/Cloud/Hybrid) • Quality Assurance & Test Validation • Project Management & Implementation • User Adoption of Technology • Operations & IT Service Management • Reporting, Assessments & Continual Improvement Core Skills: • Team Leader • Listening • Communicating • Mentoring • Being Proactive • Earning Trust • Creating Value • Relationships Key Achievements: • Managed Customer Success resulting in clients reinvesting in multi-million-dollar Solutions & Services. • Successfully led and contributed to over 60 Global IT projects expanding 4 global continents. • Mentored assigned Fortune 500 Clients in making well informed Architectural decisions. • Achieved service level agreements (SLA's) and business continuity goals with assigned Fortune 100 clients. • Pioneered the alignment of Cisco’s Professional Service Day 2 offerings with ITIL industry standards.