Brian Dowd
Manager of Customer Experience and Training at Pennsylvania Association Of Notaries
Based in Pittsburgh, United States
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Seniority
Manager
Department
Other
Location
Pittsburgh
Industry
Non-profit Organizations
Company size
56
Contact information
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b•••••••@notary.org
Phone
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Background
About Brian Dowd
Talent Development: Create and present dynamic training for people skills, coaching skills, soft selling, training of trainers, customer service, telephone skills, and notary skills. Develop and promote public and private seminars. Develop and present in-house seminars. Management: Manage a team of extraordinary Instructors and Customer Service staff. Develop customer service procedures, policies and standards for our organization. Recruit and train new staff. Direct our marketing efforts and help create new marketing pieces. Specialties: Accredited as a Telephone Doctor Trainer. In addition I've completed the American Management Association 5-Day "MBA" Workshop. I also completed the three day seminar from American Management Association on The 7 Habits of Highly Effective People. I use the 7 Habits in my personal and business life and I persuaded our company to commit to the 7 Habits. Each year we send one to three managers and key staff to the seminar. I’ve taken the Monopolize Your Marketplace course. We utilize its principles in our marketing philosophy.
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