Brian Gonzalez

Background

About Brian Gonzalez

With over six years of experience in the technology industry, I am passionate about helping customers achieve their goals and solve their challenges with innovative solutions. As a Customer Advisor at Microsoft, I apply my advanced technical skills and knowledge to provide device and software support to customers at the Microsoft Experience Center. I also hold the Accessibility in Action certification, which reflects my commitment to creating inclusive and accessible experiences for everyone.In my current role, I collaborate with peers and leaders to deliver impact for customers and businesses. I resolve Outlook and O365 issues on various platforms, diagnose and fix Windows 10/11 problems, and offer technology solutions that align with customer goals. I also leverage my expertise in gaming and photography, which I developed in my previous roles as a Product Advisor at Microsoft and a Sony Expert at Best Buy, to engage with fans, host events, and conduct training sessions. I have participated in various events that reached more than 10k attendees, such as the launch of Xbox One X and the E3 2019. I enjoy working with diverse and enthusiastic customers and sharing my passion for technology with them.