Brian Heffernan

Background

About Brian Heffernan

Senior Service & Project Manager, I am a creative individual with proven leadership, service management, project management, business analyst, and technical skills. Covering contact and service center services, CRM systems, network & security, data centers, cloud services (SaaS), SSL VPN, Telecoms, System Integration, AV / TV services, office implementations and moves. As a service manager, I have a track record of managing complex technical solutions in global dynamic organisations, providing leadership for the efficient and effective management of existing services. Having managed direct reports and 3rd party vendors providing clear objectives on the quality of service to be delivered and putting the relevant policies, procedures, monitoring and reporting in place to ensure they are achieved. I have played leading roles in developing road maps and vision for future infrastructure services. As a Project Manager I have an extensive track record of leading complex design and implementation projects to success, working with stake holders, engineers and third party suppliers. Leading requirements gathering, scope development/management, ensuring planning, implementation and quality control meet the project’s scope and business requirements. I am an excellent communicator building strong professional relationships with direct reports, internal teams, suppliers, customers and stakeholders.