Brian Hutchison

Background

About Brian Hutchison

With over 20 years of experience in the automotive service and repair industry, I am passionate about helping dealerships deliver world-class customer experiences while achieving sustainable growth.As an After Sales Manager for Audi of America, I oversee multiple dealerships across the San Francisco Bay Area, focusing on service operations, warranty compliance, parts logistics, and CSI improvement. My goal is to create efficient, profitable, and customer-focused operations that strengthen both dealership performance and brand loyalty.Throughout my career, I have led teams to improve fixed operations efficiency, drive cost-saving initiatives, and enhance profitability through process optimization and staff development. I take pride in coaching service teams to achieve measurable results and maintain high standards of technical and customer service excellence.Areas of Expertise After Sales Strategy and Execution Dealership Operations and Fixed Operations Optimization Customer Satisfaction Index (CSI) Improvement Warranty and Compliance Management Staff Coaching and Development Service Profitability and Cost Reduction OEM Collaboration and ReportingI am driven by a commitment to excellence and dedicated to ensuring every customer interaction reflects the quality, precision, and innovation that define the Audi brand.