Brian Kenney

Background

About Brian Kenney

As a Senior Production Support Specialist with a focus on imaging systems and technical support, I thrive at the intersection of operations, technology, and service. I’m part of a specialized team that ensures mission-critical imaging processes run smoothly and efficiently—supporting high-speed scanners, troubleshooting complex hardware/software issues, and continually improving workflows. I’ve built deep expertise across production support, data analysis, desktop publishing, and user-facing technical assistance. I take pride in being adaptable, calm under pressure, and solution-driven—qualities that consistently help me earn trust from colleagues, stakeholders, and clients alike. In addition to my corporate experience, I operated my own tech support and web design business for 7 years, providing services to individuals and small businesses. This chapter sharpened my ability to explain technical concepts clearly, provide patient support, and deliver results. Specialties: • Imaging & scanner systems support (IBML IT6/Fusion/Scantron iNSIGHT 700c) • Process improvement and system streamlining • Cross-functional collaboration • Critical thinking & root cause analysis • End-user training & support • Documentation & knowledge sharing Software Proficiency: T-SQL · HTML · Python · Microsoft Office Suite · Atlassian Jira · Google Workspace · Foxit PhantomPDF · Adobe Acrobat DC Creative Tools: Adobe Creative Suite Hardware Expertise: PC/Mac troubleshooting · Network setup · Imaging hardware · AV equipment Platforms: Windows · macOS · Linux