Brian Kirby

Background

About Brian Kirby

Growing my career within Disney, my ability to create memorable, world-class customer experiences became second nature. While my focus was primarily food & beverage and retail, my impact to the organization has spanned the entire operation. I have built a reputation for being able to drive double-digit revenue growth, influence positive change, and identify opportunities that elevate customer experience and grow the bottom line. I am an avid problem solver and hold teams accountable to achieve tangible results. I proactively seek ways to improve productivity, enhance communication across departments, and build team capability. AREAS OF EXPERTISE Operations Strategy Revenue Generation Customer Experience Project Management Product Development Training & Development Operational Excellence Budget Management Reporting & Metrics Team Leadership CAREER HIGHLIGHTS Reversed a decline in beverage sales at Disney’s Polynesian Resort, fueling $6M in annual growth Championed a mini bar initiative at Disney’s Yacht Club Resort, saving $34M and spurring a 34% retail boost Resolved reservation flaws and improved seating strategy, driving $15M in restaurant revenue Recognized with a Legacy Award at Disney, only given to the top 1% of Cast Members LET’S CONNECT! I am always happy to share my expertise, and I look forward to connecting with you!