Brian M.
Customer Success Director at Powerplan, Inc
Based in Boston, United States
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Seniority
Director
Department
Customer/Client Service
Location
Boston
Industry
Software Development
Company size
369
Contact information
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b•••••••@powerplan.com
Phone
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Background
About Brian M.
Experienced leader with proven skills in global software consultancy and project management, strategic account development and forging superior customer success and revenue growth. As a business entrepreneur and senior corporate manager, have led at all levels of business operations management and in C-level client relationship development. Recognized work history and broad industry knowledge including 30+ years in client-facing software solutioning and adoption use planning for multi-billion, asset-intensive corporations, deploying critical enterprise technologies to the office of the CFO. Key roles include: Customer Success Director, Program Services Director and Project Director for PowerPlan. Also, North America Divisional GM for COA Solutions and PMO and Services Director and Support Operations Head for Advanced Software (former Cedar Group) as well as Consulting LLC executive co-founder. Experienced in working with both domestic and international corporations, Investor-Owned Utilities (IOU) and in key industries sector that include Not-For-Profit, Healthcare, eCommerce, Discrete Manufacturing, Retail and Transportation. SI and technology partner collaboration experience include Oracle, SAP, EY, Deloitte, PWC, Workday and others.Specialties: Driving Measurable Client Outcomes and Satisfaction, Account/Relationship Development and Software Solutions Delivery and Professional Services Leadership;Industry Consultative Knowledge, P&L and Strategic Business/Project Planning;Business Team Development and Growth, Client Success and Resource Leadership;Capital/O&M Asset Management and Project Management, Accounting, Lease, Supply Chain and eCommerce experience;Client Relationship Management leveraging key success tools such as SFDC, MS/Teams, Gainsight, etc,
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