Brian M. Janosz

Background

About Brian M. Janosz

Connecting People Through Technology—Without Losing the Human TouchMy career started underground—literally. As an Outside Plant Engineer, I designed the physical infrastructure that connects communities. Today, I architect AI-powered workplace experiences that transform how organizations communicate, collaborate, and serve customers.What I Do:Design and deliver enterprise Zoom Workplace onboarding, optimization, and AI Companion adoption programsTransform customer experience through intelligent CCaaS/UCaaS solutions across regulated industriesBridge the gap between technical innovation and authentic human engagementThe Journey:After relocating to Chattanooga in 2021, I founded Marvel Consulting as a full-stack technology consultancy. I spent 18+ months rigorously testing Zoom's capabilities, discovering optimization opportunities that became the foundation of my client delivery strategies. I became Chattanooga's "Zoom Guy", successfully building and selling 99% of Marvel's client portfolio (Q4 2025) while retaining my Zoom-focused practice.Proof Points:Generated $12M+ in total contract value over five yearsCo-led multimillion-dollar Fortune 500 CCaaS implementation—earning Intelisys Contact Center Partner of the YearAchieved 95%+ client retention through relationship-first approachBuilt MarvelOUS Zoom Workplace—a live proof-of-concept demonstrating AI-driven workflow automationMy Philosophy on AI:I was initially skeptical of AI post-COVID, witnessing how technology could sacrifice human interaction. But I discovered AI's true potential: it doesn't replace human ingenuity—it liberates it. Zoom's Agentic AI and AI Companion eliminate administrative burden, enabling more intentional, purposeful engagement. When implemented with intentionality—prioritizing security, compliance, and privacy—AI creates space for creativity, problem-solving, and authentic relationships. Check out my latest work by clicking the link below: Working Differently to Connect Deeply: A MarvelOUS Zoom Story - https://docs.zoom.us/doc/ToMmYEOzQaC5ohl3hDGlYwIndustries Served: Professional Services | Legal | Financial Services | Mortgage Lending | eCommerce | Construction | Nonprofit | Technology | Healthcare | Emerging & Start-ups Solutions Delivered:Digital Transformation | CCaaS | UCaaS | CX Strategy | Infrastructure | Customer Engagement Optimization | Data GovernanceLet's Connect: if you're passionate about leveraging AI and workplace technology to transform customer experience. bjanosz@marvelconsulting.net | 423.710.9820