Brian McNally

Background

About Brian McNally

Experienced Project and Customer Success Manager who not only contributes to the teams and organizations around me, but also manages, defines, and improves upon existing standards and practices to drive efficiency in the workplace. Strengths include project management, culture and team building, and communication. Achieved the Project Management Professional (PMP), Certified Associate of Project Management (CAPM), and the foundational Information Technology Infrastructure Library (ITIL) certifications. Former member of two career development programs at Hewlett Packard: Project Management Development Program • Emphasizes best practices, senior mentorship, senior leadership exposure, and certification completion. Hewlett Packard Enterprise Services EUFS Career Mentoring Program • Emphasizing senior mentorship, I met with experts across multiple organizations to understand their roles and functionality within Hewlett Packard Enterprise Services. Performed as a Subject Matter Expert to define and build a comprehensive knowledgebase to drive improvements in daily work functions, standardize processes and procedures, and document best practices within an End User Field Services Organization. Vendor Manager driving the implementation of a proven IT outsourcing model in Mexico, Spanish Latin America, and Brazil. Experienced analyst in vetting and the labor specific technical capabilities, cost impact, and professional competencies of suppliers. Experienced Trainer of new employees in processes and procedures, preferred financial methods, and industry best practices. Project Management Professional experience in scheduling, budgeting, vendor procurement, stakeholder satisfaction, scope control, and risk assessment. Customer Success Lead, delivering value and driving improvements through custom digital marketing programs, focused on end customer loyalty and retention.