Brian Messina

Background

About Brian Messina

Hey! I'm Brian, a proficient Multi-Unit Manager with two decades of experience in strategic account management, consultative sales, customer experience and client success in the Tech Industry. My passion is to empower and develop teams to obtain financial success through strengths-based leadership, empathy, support and healthy accountability. My other motivations come from challenging my team to grow, resolving complex problems and process innovation to improve effectiveness. Skills: strategic planning & development, multi-unit management, cross functional collaboration, strategic partner relations, CRM project management, market analytics, account management, the change management process, call center operations, training development, training facilitation, retail sales & operations, and employee engagement. 🧑‍ Recent accomplishments- Revenue Growth: Led a team of Market Managers overseeing a 10 state territory of 1800 properties to 112% revenue attainment in 2023, generating $100M in territory revenue, and achieving 100% in business performance objectives- Employee engagement: Created a call calibration process during the pandemic impacting retail and inside sales teams by improving needs-based sales skills and overall customer service and satisfaction. This process increased collaboration and team learning, obtaining 125%+ to sales targets monthly- Employee Culture: Elected Chief of Staff for the Peloton Employee Culture Collective ERG, leading a team driving engagement through enhanced communication channels, collaboration, and fun at an industry leader in the tech field.