Brian P. Hermann

Background

About Brian P. Hermann

Develop strategies for the infrastructure of the business and lead the implementation of operational procedures to improve efficiency. Provides counsel to the managing partners in developing the firms strategy and how to best implement it. Creates and analyzes key business metrics to help guide decisions. Ensure best in class service by establishing and attaining key metrics and performance goals. Lead and drive key initiatives to enhance the customer experience. Lead the development and implementation of a quality and training program for Elevated Capital Advisors, LLC (ECA) managed account business. Work closely with key business partners to develop our internal support systems including but not limited to Imaging and Workflow systems, and CRM. Review potential disruptive business models & technology to determine if ECA can leverage new innovative solutions within the evolving framework. Partner with Compliance and Legal to review and develop policies and procedures while taking into account the changing regulatory environment. Work closely with leaders of HR to foster a framework that facilitates natural career transitions and the flow of talent into and out of the ECA and Elevated Retirement Group’s (ERG) Operations Team. Oversee ERG, service delivery and service quality by defining measures over a number of dimensions. Responsible for servicing the agency IAR field force and customers. Ensure staff meets quality and adherence guidelines, ensure trading errors are minimized, and provide training and mentoring support. Identify needs for training and staffing in order to meet service level and processing goals. Lead key aspects of Investment Advisory service including Investor Relations, training and quality. Ensure staff meets quality/adherence guidelines, and operational errors are minimized. Promote best in class service by establishing and attaining key metrics and performance goals.