Brian Phan
Manager, Outside Plant Construction Program Management at Cox Communications
Based in Phoenix, United States
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Seniority
Manager
Department
Operations
Location
Phoenix
Industry
Telecommunications
Company size
16K
Contact information
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b•••••••@••••••.com
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Background
About Brian Phan
With over 18 years of experience in the Communications Industry, I have had the opportunity to perform many functions within the Field Operations team at Cox Communications Virginia. In the past, I have led residential field teams to exceed department goals in Quality, Productivity, and Customer Satisfaction. As Training Coordinator for the department, I developed and coordinated training for 200+ employees that contributed to reduced repeat service calls and more efficient installs. I also helped create and implement strategies that reduced operating expenses by over 15%. My current responsibility is Program Managing the Fiber to the Home (Residential) and Fiber to the Premise (Commercial) construction portfolios nationwide. Specialties: Leadership - Training and Development - Strategic Planning - Analysis - Coaching - Process Improvement - Process Implementation
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