Brian R.
Senior Direct - Business Strategy & Support at Slavic401k
Based in Phoenix, United States
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Seniority
Other
Department
Other
Location
Phoenix
Industry
Financial Services
Company size
148
Contact information
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b•••••••@slavic401k.com
Phone
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Background
About Brian R.
Results-driven Senior Director with a proven track record in strategic leadership and operational excellence. Currently spearheading Slavic401K's Business Strategy & Support division, overseeing Training, QA, Continuous Improvement, Voice of the Customer, Knowledge Base, and more. Previously, excelled at MassMutual, directing policyholder services and call center operations. Skilled in Lean Principles, digital adoption, and fostering a culture of efficiency. Accomplished in managing disbursements, implementing QA programs, and driving customer-centric initiatives. Hold a Masters in Education and a Bachelors in Business Administration/Marketing. Previously served as Chair for a Pride Business Resource Group and consistently demonstrate a strong commitment to Diversity, Equity, and Inclusion (DE & I).
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