Brian Saunders

Background

About Brian Saunders

Headline: Wholesales & Retail Manager Client Focused Account Management Innovative Operations Management and Process Improvement Profile I am a highly committed and dynamic Operations and Customer Service Manager with an accomplished track record in wholesale & retail, spanning almost 30 years and an outstanding reputation for delivering performance and operational excellence. I am a pragmatic problem solver with good judgement, able to make practical and realistic decisions and drive successful customer focused solutions. I have highly developed commercial acumen, well versed in business improvement implementation and change management. I also have the proven ability to identify risk and proactively implement strategies to protect assets and prevent loss in sales. In addition, with strong negotiation and influencing skills, and exceptional communication and interpersonal skills I have long lasting relationships with key stakeholders and clients. Expertise in ensuring high levels of customer service and monitoring market trends, exploiting this research to develop further business opportunities. I am experienced in working within a performance management environment and have a highly accomplished track record in meeting targets and maintaining SLAs together with increasing sales and cash profits. I have always worked within a fast-paced environment and use my robust organisational abilities to prioritise a busy and challenging workload.