Brian Simpson
Principal Consultant at Promontory Cx
Based in Commack, United States
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Seniority
Director
Department
General Business & Management
Location
Commack
Industry
Business Consulting and Services
Company size
1
Contact information
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b•••••••@promontorycx.com
Phone
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Background
About Brian Simpson
Experienced management consultant with a proven track record of leading transformative customer experience (CX), organizational design, and business process improvement initiatives across diverse industries. Expert at helping organizations align around the customer journey and in developing strategies that drive engagement, loyalty, and profitability. Takes a human centered approach to uncover insights that strengthen organizational empathy, inspire creative thinking, and enable greater cross-functional collaboration. Key achievements include launching multiple CX programs, leading a 70-person organizational realignment, implementing the first inventory management mobile app in the music industry, and driving $40M+ in operational savings.
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