Brian Spears-Oneill

Background

About Brian Spears-Oneill

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently. KEY STRENGTHS • Operational Leadership – An in depth knowledge of operational management, ensuring KPI’s set and achieved for all of Collections and Recoveries in excess of 30 teams. Ensuring any risks managed and remediation is put into place where required. • Leadership – proven ability to lead teams through transition, evident from moving the operation from Leeds to Manchester within agreed timescale. Responsibilities included day to day management of the operation. Line management, including coaching, one to ones, delivery of difficult messages and this contributed to reduction in calls waiting by 70% at month end. • Training Delivery – Led face to face training sessions (12 delegates). Offered individual coaching and learning support as well as group coaching to meet different learning needs. Out of 3 academy groups, positive feedback gained and used for future strategies. • Risk Management – Designed Academy version of Quality Assurance framework in order to embed induction training demonstrating competence, minimising customer risk and exposure of the bank. • Training Design - Designed academy route competence plan November 2014 – April 2015 with team leaders and senior leaders to implement a 6 week plan including accreditation process with all agents successfully live on their teams and a 10% reduction of leavers over 12 months • Results Driven – A consistent high performer, evident from my performance rating for the last 6 years and seen as subject matter expert as well as driving team performance by increasing quality by 40% within 3 months.