Brian Standley

Background

About Brian Standley

Brian is a highly accomplished luxury hotelier recognized for his individualized strength-based leadership style. Specializing in five-star/five-diamond environments, Brian is an expert in cultivating culture and leading teams to achieve unlikely results. With a career spanning nearly two decades, Brian has honed his talent for understanding customer and employee expectations and used these skills to achieve best-in-class recognition across multiple metrics globally. Brian's luxury career began at The Ritz-Carlton. During his tenure, Brian led the Guest Relations and Club Lounge team at The Ritz-Carlton in Marina del Rey, California, transforming their Club Lounge into the most improved worldwide, ranked 9th globally and number one in the United States. He later shifted to Human Resources, heading the Learning and Development departments for iconic hotels like The Beverly Hills Hotel and Hotel Bel-Air. In this role, Brian championed the professional development of hundreds advocating customer centricity and catering to the emotional needs of ultra-high net worth travelers. Adept at identifying organizational needs, Brian expertly developed, launched, and maintained numerous performance improvement/training programs, many of which were embraced by Dorchester Collection and implemented across their entire portfolio of hotels. In 2019, as Director of Guest Experience, Brian was instrumental in the largest organizational structure change in The Beverly Hills Hotel's recent history, resulting in a significant surge in customer satisfaction and establishing the highest guest engagement score in the hotel's 100+ year history. In his recent role as Director of Rooms, Brian saw unprecedented successes, again reaching an all-time high in customer satisfaction prior to his departure. Brian has established his personal leadership philosophy blending a people-centric approach, strengths investment theory, and an unwavering commitment to excellence resulting in an unbroken 91% or higher employee engagement across his teams. Brian holds a Bachelor of Science degree in Hotel and Restaurant Management and continuously seeks learning opportunities to evolve as a world-class leader, motivator, and strategist. With a keen eye for detail and dedication to his team's success, Brian is the epitome of a modern-day luxury hospitality leader. Whether managing day-to-day operations or overseeing massive organizational change, Brian is the go-to executive for luxury hospitality brands looking to deliver exceptional results while prioritizing their employees and customers alike.