Brian Thomas Devine

Background

About Brian Thomas Devine

I have been working primarily in the gambling industry since 2017, building a diverse skill set across customer service, process optimization, content management, and operations.I began my career as a Core Customer Service Agent, supporting both new and existing customers. I then spent 17 months as a Process & Information Analyst, collaborating with multiple departments to produce clear, accurate knowledge base content that helped customer service teams deliver consistent, high-quality support.As a Chatbot Technician in the Content team, I designed and maintained conversational flows for bots used across multiple Entain brands, helping customers find answers efficiently before escalating to live agents.I later served as a Casino Executive at Digital Beats, focusing on Holland Casino. My role involved adding and managing games on the website, ensuring visual appeal and compliance with Gambling Commission standards.Currently, I’m a Junior Operations Administrator at Damex.io, where I handle the settlement of trades between cryptocurrency and fiat currencies.