Brian Wadler

Background

About Brian Wadler

What does Customer Service mean to you? To me, it means making sure that the client is completely satisfied with the goods or service they have just purchased, or have purchased some time ago and are continuing to use. It means going the extra mile, and remembering that the relationship does not end at the conclusion of a sale; the relationship should last longer than that. It means following up down the road to see if there are any questions or concerns that need answering, and attending to those items in an efficient manner. Doing these things ensures repeat business, and that is what we are all after, isn’t it? I prefer to take a hands-on approach, meaning that I don’t make the sale and leave the questions for someone else to handle. I like to work with the client to reach a resolution. Nothing makes a client say “WOW!” like remembering the person, what they purchased, questions they had in the past, and how to overcome them in the future. That “WOW!” is what puts a smile on my face and what I want to keep on doing. Specialties: customer service and satisfaction, problem solving, record keeping, supervisory skills,