Brian Wong

Background

About Brian Wong

Take a look here: IT End user support with 30 years of progressive accomplishments leading customer support teams delivering on IT Infrastructure strategy. I could be considered as a "jack of all trades", cultivating and inspiring the support teams to solve business problems. I believe in a team that works together can achieve great things, it is just part of what makes for a fun place to work, my motto :"Live it, Love it, Breathe it”. Same mantra used to keep me going during Ironman Triathlon and Trail run races.* 24x7 Executive User support for 120+ Clevel, EA, AA Staff members worldwide * Manage the IT relationship of VIP issues and ensures the user is satisfied with the remediation.* Project Management - created Call Center Management using RingCentral for Sales and Support * Dynamic desk builds out collaborate with other offices and vendors to procure hardware * Lifecycle of hardware, procurement to retirement, Ecycle * Admin and support for Zoom, Zoom Plugin, Microsoft Teams, Google Meet * Provide excellent user experiences during IT onboarding and offboarding for Executive team.* SaaS Admin Support: Okta, Google, BOX,Confluence, Adobe, Microsoft O365, JAMF, Workspace 1,* Experience installing, configuring, and troubleshooting macOS, ChromeOS, and Windows.* Operational support for Iphone, Ipads, Android. MacOS and WindowsOS * Hardware support: Dell, Mac,Lenovo, various printers, scanner, large format printers, badge printers Team player who can work well with and complement other IT staff when identifying troubleshooting, and resolving any and all types of issues (executive support, SaaS, email, cell phones, facilities, etc) My Goal: Work with talented fun people, learning about the company and how I can help make it successful as part of a team that grows and learns from each other. I am passionate about people and helping where ever I can in the organization. Article I wrote on cyberattack and training