Brianna Back
Customer Success Associate Partner at Fico
Based in Richmond, United States
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Seniority
Staff
Department
Other
Location
Richmond
Industry
Software Development
Company size
3.8K
Contact information
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b•••••••@fico.com
Phone
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Background
About Brianna Back
Customer Success Consultant II Fair Isaac (FICO)| March 2019 - Present | 2 years 4 months | Fairfax, VA - Understanding FICO sales process end-to-end, including required forms, requests, authorizations, fulfillment and who to contact for assistance-Addressing questions from the field on tools, processes or issues-Keeping Salesforce.com opportunities up-to-date as requested by field, including configuring and managing quotes-Following up on approval-Completing and following up on legal requests-Working through standard forms needed through the process as requested by deal team-Follow up with internal parties that owe feedback or deliverables for a proposal, demo, presentation, etc-Ensuring software fulfillment is lined up-Will help with pipeline, e.g. if opportunities are sitting there at 10% that have not been touched in a while the individual can address.
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