Briauna Johnson

Background

About Briauna Johnson

Hi, I’m a detail-oriented Program Manager with a passion for leading people, improving processes, and delivering meaningful results. With several years of experience in the healthcare and pharmaceutical space, I’ve built a strong foundation in managing copay and patient assistance programs, leading escalations, and supporting large-scale operational teams. Currently, I lead a team of agents supporting both medical and pharmacy reimbursement programs. I collaborate with cross-functional partners, drive performance improvements, and ensure seamless communication between internal teams and external clients. Before becoming a Program Manager, I worked as both a Program Supervisor and an Escalation Supervisor—roles that sharpened my skills in case management, coaching, and frontline problem-solving. What sets me apart is my ability to balance people leadership with operational strategy. Whether I’m helping a patient navigate their insurance coverage, reviewing trends to prevent reprocessing, or guiding my team through change, I bring clarity, empathy, and action. If you’re passionate about impactful healthcare work, performance-driven teams, or improving patient access to care, I’d love to connect.