Bridget W.

Background

About Bridget W.

My top skills from years of experience in the customer service industry are: adaptability, time management, organization, and empathy.Buncha: Operations Recruiter (2022-Current):Duties: Posting job listings, applicant vetting, initial contact & conducting interviews both virtually and in person (2 interview process). Onboarding onto HR platform (offer letter, I9, etc.) and ensuring the applicant complies with the background check and MVR requirements prior to employment. Setting up with needed platforms for Buncha including memberships. Working with the product & engineering team for application updates and improvements. Working with operations managers and shift supervisors for shopper performance management plan on a weekly basis ensuring expectations are met!Additional duties: Payroll, New Hire Orientation, Employee Record Management, Employee Resource for HR related questions, benefits, and legal forms. Managing incentive bonus programs for employees. Target: LS Leader (2020-2022):Duties: Inventory, warehouse orders placed & received, tracking AOV & sales goals, maintaining Ecolab practiced standards, managing shifts including: opening & closing the store, using visual merchandising to increase sales, ensuring proper signage & pricing are updated, maintaining score of 90% or more on customer survey's submitted, Ensuring Target & Starbucks protocols are being followed, training & coaching new team membersCaribou Coffee: Assistant General Manager (2014-2020)Duties: Inventory management, warehouse orders placed & received, tracking AOV & sales goals for by each month, maintaining environment with Ecolab practiced standards, managing shifts including: opening & closing the store, using visual merchandising to increase sales, ensuring proper signage & pricing are updated, keeping deposit & change log, monthly meetings with GM & DM's of Caribou Coffee Regional Area, hiring & training new team members/ shift supervisors.