Bridgette Masters

Background

About Bridgette Masters

In the ever-evolving world of healthcare administration, I’ve found my niche at the intersection of technology and patient care. My journey began over a decade ago at Lexington Medical Center, where I immersed myself in revenue cycle operations. It was here that I discovered my passion for enhancing patient experiences while maximizing collections. One of my proudest moments was leading a project that streamlined processes across departments—resulting in a 20% increase in collection efficiency. Currently, as a Manager of Revenue Cycle Optimization at BDO USA, I engage daily with business office stakeholders to drive application support for various systems. This role allows me to blend my analytical skills with my commitment to operational excellence. I thrive on collaborating with IT teams and operational leaders to ensure our systems not only function well but also serve the ultimate goal: improving patient care. Before stepping into management roles, I honed my skills as a Business Application Analyst II at Lexington Medical Center. There, I played a crucial role in implementing new systems while ensuring all stakeholders were aligned throughout the process. This experience taught me the importance of communication and teamwork—skills I carry into every project today. Outside of work, I’m passionate about giving back to my community through volunteer efforts focused on health education. Whether it’s organizing local health fairs or mentoring students interested in healthcare careers, I believe in making a positive impact beyond just numbers. If you’re interested in discussing how we can collaborate on enhancing healthcare operations or if you want to share insights about industry trends, feel free to reach out via email! Skills: Revenue Cycle Optimization | Healthcare Administration | Application Support | Process Improvement | Stakeholder Engagement | Team Collaboration