Brittany Sisson

Background

About Brittany Sisson

I have over 9 years in customer service and administrative support positions, receiving extensive training and experience working in fast-paced settings with a variety of clientele, receiving glowing reviews from supervisors and customers on my ability to handle concerns with competence and efficiency. I also have a background in office management and administrative processes, with a knack for improving the performance of daily operations. Skills Organizational & Planning •Established and maintained efficient filing systems for confidential personal information about customers and vendors. •Reconciled several professional calendars, generating comprehensive overview, scheduling appointments around various deadlines to ensure daily operations were upheld. •Acquired a keen understanding of how to best display merchandise and information so that the customer can easily identify the benefits, leading them to make a purchase. Leadership & Teamwork •Department Lead: trusted with managerial level passwords to handle complex customer concerns for co-workers. •Trained new associates on standards of customer service, merchandising, and housekeeping, dispensing practical advice to ensure collaborative success. •Volunteered to take on additional responsibilities, such as organizing special events, to increase sales and to ease the burden of responsibilities on supervisors. Communication & Interpersonal •Represented company in a professional and knowledgeable manner to ensure that brides and their guests felt at ease during the registry and gift-giving process. •Operated as point-of-contact during events for customers, vendors, and volunteers maintaining open and frequent communication to establish involvement and resolve concerns and inquiries. Technology & Office •Telephone & Front Desk Reception, Administrative Support, Filing, Database & Records Management, Reports & Spreadsheets, MS Office Suite, Data Entry 60 WPM