Brittany Stepney
Advisor Assistant at College Of Southern Maryland
Based in Brooklyn, United States
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Seniority
Staff
Department
Education
Location
Brooklyn
Industry
Higher Education
Company size
998
Contact information
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b•••••••@csmd.edu
Phone
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Background
About Brittany Stepney
I’m a Product & Customer Success Leader with 10+ years of experience bridging technical systems and client outcomes in SaaS, CRM, and IT environments. My background spans system administration, customer success, and cross-functional project leadership, giving me the ability to translate business goals into scalable product solutions. In my most recent role, I: • Ensured 99.9% platform uptime, driving proactive monitoring and cutting incidents by 30% year-over-year. • Accelerated response times by 40% through Jira/Confluence workflow redesign, boosting team productivity and transparency. • Improved client retention by 20% by building stronger success frameworks and aligning product updates with user needs. I thrive in remote, collaborative settings where strategy meets execution. My next step is to leverage my SaaS, CRM, and analytics expertise in a product or operations leadership role, shaping roadmaps, driving adoption, and delivering measurable growth for a forward-thinking organization.
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