Brittney S.

Background

About Brittney S.

I specialize in supporting founders through early-stage growth and client success challenges — helping them navigate the messy middle between concept and scale. With a background in managing large client portfolios and a deep understanding of customer experience in startup ecosystems, I bring a unique blend of strategic support, systems thinking, and empathetic coaching to the table. My current work centers on guiding startups across Appalachia through founder enablement, milestone planning, and internal metrics alignment. I’ve also led the internal development of scalable success frameworks and tracking processes to better support client journey mapping — all while ensuring a human-first approach remains at the core. Fluent in Salesforce, HubSpot, and ChurnZero, I know how to harness CRM tools not just to track client activity, but to genuinely deepen relationships. Always open to building new connections — especially in client success, customer experience, or B2B relationship management roles that value both structure and soul.