Brittney Todd

Background

About Brittney Todd

as a results-driven quality assurance leader with over a decade of experience across healthcare, clinical research, and customer service industries, i specialize in building scalable qa programs that improve compliance, efficiency, and performance. i have a proven track record of: designing and implementing qa policies and call evaluation frameworks from the ground up leading cross-functional teams to drive continuous improvement and operational excellence developing onboarding programs and training strategies that enhance employee engagement and retention passionate about process optimization and team development, i thrive on creating systems that empower employees, elevate customer experience, and meet strict regulatory standards. let’s connect if you’re looking for a leader who can transform quality initiatives into measurable results.