Brock Small

Background

About Brock Small

A top performing Information Technology professional with 15+ years of solid work experience identifying and troubleshooting technical issues including supporting 20K+ end users in resolving hardware and software issues through diverse forms of communication within production and call center environments. Expertise in streamlining practices and developments of billion-dollar companies by initiating and leading continuous improvement projects that led to an increase in employee efficiency and productivity and a reduction in approximately $100K in operational expenses each year. Demonstrated track-record in comprehending complex applications and supply chain and logistics management strategies and conducting and analyzing market research prior to advising members of management on developmental projects. Global Procurement Supervisor Strategic Sourcing | Procurement Lifecycle Management | Vendor Management | Negotiations Lead procurement lifecycle for international healthcare, pharmaceutical, and airline industry clients—research, price comparison, supplier selection/onboarding, negotiation, and purchasing—aiming for optimal cost savings Saved $1.6K on single order by analyzing market prices and heading vendor negotiations Set departmental goals which are aligned with the annual operating plan Develop staff goals and performance reviews of each staff member Release / Change & Deployment Coordinator, March 2016 – September 2021 Direct Reports | Project Management | Team Leadership | Software Deployments | Process Improvements Led team of 4 in technical project management and software deployment for mission-critical safety system, PTC Collaborated with cross-functional leaders to ensure success of company-wide software deployments Minimized redundant processes by simplifying user journey in software and designing template to streamline approval process Facilitated safety presentations within the community aimed at increasing railroad safety awareness and reducing injuries