Brock Uhl
Front Desk Concierge at Walt Disney World
Based in Orlando, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Orlando
Industry
Entertainment Providers
Company size
26K
Contact information
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b•••••••@parksjobs.disneycareers.com
Phone
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Background
About Brock Uhl
As a Front Desk Concierge at Disney’s Contemporary Resort, I provide exceptional guest services, including managing check-ins, handling dining reservations, and resolving guest issues. I excel in problem-solving, helping guests navigate the My Disney Experience (MDX) platform and Genie services, and organizing special experiences to enhance their stay. This role has honed my ability to work efficiently in high-pressure environments while maintaining a strong focus on guest satisfaction. In addition to my current role, I have also worked as a Lobby Bar Server Assistant at Four Seasons Resort Orlando, where I provided luxury food and beverage service, ensuring guests received an exceptional and seamless dining experience. I collaborated closely with servers and kitchen staff to maintain high service standards, deliver detailed descriptions of menu items, and manage guest requests promptly. This position has enhanced my ability to thrive in a high-end, fast-paced environment while upholding the renowned service quality of the Four Seasons brand.
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