Brock Zagel

Background

About Brock Zagel

As the consummate "coach", I have a knack for bridging the gap between customers and their new software as well as bridging the gap between internal users and developers to attain process improvement toward mission goals. Multi-skilled professional with proven success in the provision of business services, operational oversight, project management, IT, and financial activities. Results-oriented; solve business challenges with multiple variables; able to sort through complex business situations to develop solutions. Strengths: • Character • Leadership • Systems Implementation • Verbal and Written Communication • Analytical Thinking and Problem Solving • Project Management and Tracking • Making the complex simple • Coaching and Training • Technical Writing & Documentation • Goal-Oriented • Customer Service • Reporting • Integrity • Budgeting and Planning Key Technical Competencies: • Advanced: Database Management, Elexio CRM, Microsoft Excel, Word, OneNote, & Outlook • Basic: HTML, Software Development Lifecycle, Camtasia, Microsoft Access, Project Management Software, PowerPoint, and Publisher • Familiarity with: SQL, Salesforce, Task Ray, Microsoft Project, Java, PeopleSoft Financials