Brooke Hickmott

Background

About Brooke Hickmott

In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism. I have over 7 years experience in Accounting and over 8 years in the mortgage industry. I have processed loans, been a loan officer, reviewed loans, worked on the post closing end, account side, payoffs and processing payments and customer service end. I have been working on a professional office for over 18 years. Manage all aspects of janitorial, landscaping, snow removal, trash, and pest control service contracts for all Flagstar Properties with annual spend in excess of $2 million.Create Vendor Purchase Orders in Coupa for all contracted services spanning over 160 Flagstar locations.Monitor and reconcile department monthly demand deposit account.I am proficient in a variety of computer software programs as well as in accounting. I am experienced in handling general office duties and answering phones cordially and courteously.What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers.• Customer Service support / Answer phones / Record Keeping / Filing / Data Entry- Analyze and process payments / email / fax / problem solve • ACE Team being a Partner Specialist - Providing excellent customer service for correspondence working on their pipeline report. Resolving issues, contacting other departments and clearing conditions• Research and resolve tax penalty claims, general ledgers, journal entries• Accounts Receivable duties including: processing mortgage payments and payoffs, daily check deposit coordination and balancing• Accounts Payable duties including: invoice generation, check and wire requests, printing and distributing multi-department checks• Reporting duties including: daily check balance reporting and AP / AR Outstanding Aging